MYTV Legal Pack

Privacy Policy

This Privacy Policy explains how MYTV (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website (www.mytv.co.za) and related services. We value your privacy and are committed to ensuring that your personal data is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect the personal information you provide during registration, checkout, or when subscribing to our services. This may include your full name, billing and shipping address, email address, phone number, and payment information. For subscription-based services, your payment details will be processed securely by our payment gateway providers.

2. Use of Information

We use your information to process orders, manage your account, deliver purchased products or services, provide customer support, and send updates or marketing communications (if you consent).

3. Data Storage & Security

All personal data is stored securely. We use SSL encryption and take reasonable security measures to protect your data, but cannot guarantee complete security against unauthorized access. You are responsible for safeguarding your account details.

4. Cookies & Analytics

Our website may use cookies and analytics tools to enhance user experience and improve services. You can disable cookies in your browser, but this may limit website functionality.

5. Your Rights

You have the right to request access, correction, or deletion of your personal information. To exercise your rights, contact us at support@mytv.co.za.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and, where appropriate, communicated to you by email.

Terms of Service

These Terms of Service govern your use of MYTV’s website, services, and online store. By using our services, you agree to comply with these Terms.

1. Description of Services

MYTV provides online video streaming, subscription-based services, and physical product sales via our online store. All products and services are subject to availability.

2. User Responsibilities

You must be at least 18 years old to register for an account or make purchases. You agree not to misuse our services, engage in unlawful activity, or interfere with website operations.

3. Purchases & Payments

By placing an order, you agree to provide accurate billing and shipping information. Payments are processed through secure gateways. We reserve the right to cancel any order due to suspected fraud or errors in product availability.

4. Shipping & Delivery

Physical products purchased from our online store are subject to an estimated lead time of 21 working days. Delivery times may vary based on courier services. MYTV is not responsible for delays beyond our control.

5. Returns & Exchanges

We only accept returns for items damaged due to our error, after inspection and approval. No refunds are offered. Return shipping costs are the responsibility of the customer.

6. Intellectual Property

All content on MYTV, including videos, text, images, and software, is protected by copyright and intellectual property laws. You may not copy, distribute, or resell our content without permission.

7. Limitation of Liability

MYTV is not liable for indirect, incidental, or consequential damages arising from your use of our services or products. Our maximum liability shall not exceed the amount paid by you for the product or service in question.

8. Governing Law

These Terms are governed by the laws of South Africa. Any disputes shall be subject to the jurisdiction of the courts of Gauteng.

9. Contact Information

For questions regarding these Terms or our Privacy Policy, please contact us at support@mytv.co.za.